Letting Details

PAYMENT A deposit of 25% or £100 is due at the time of booking and the remaining balance is due 30 days prior to the start of the holiday. For holidays booked with less than 30 days notice, full payment is required at the time of booking

CANCELLATION POLICY

Holidaymakers who cancel at least 30 days before check-in will get back 100% of the amount that they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.   We recommend all holidaymakers protect themselves and their booking fees by obtaining their own travel insurance.

ENTRY & DEPARTURE TIME We request our clients to arrive no earlier than 4pm on the first day of the let and to leave no later than 10am on the departure date.  This is necessary to give the cleaner and handyman adequate time to clean and maintain the lodges to a high standard throughout the year and allows the groundsman time to trim the and tidy the grounds throughout the growing season without causing disturbance during your stay.

PETS No more than two well-behaved pets per lodge are allowed, animals must be kept under strict control at all times and under no circumstances should pets be left unattended in the lodges. Dogs should be kept on a lead in the surrounding countryside where sheep, cattle, horses and deer are farmed and many species of wildlife make their homes.

PARKING A gravel driveway leads to the lodges with ample safe level parking for several cars at each lodge

ELECTRICITY - WOULD PAST CUSTOMERS PLEASE NOTE THIS CHANGE - Until 2024 electricity (including heating) was a chargable extra, but from 2025 electricity is included in the rental.

WiFi INTERNET There is a broadband wifi router in each lodge. Being in a remote area, the download speed is limited and we cannot guarantee the service which we provide as a goodwill gesture. As WiFi is free of charge for our guests, we cannot offer any discount or refund if the service is unavailable at any time during your stay.

MOBILE PHONE RECEPTION signal strength and coverage are poor on all neworks but better in Roy Bridge village.

BEDS & LINEN The beds in the lodges are furnished with pillows, continental quilts and all linen is provided (at no additional charge) including sheets, pillow cases, duvet covers, bath towels, hand towels & tea towels. Beds are changed with a fully laundered complete bed-set each week and we replace quilts/pillows twice per season. All mattresses are covered -  mattresses are firm on a sprung-base construction.  For babies a travel cot and high-chair are provided.

SUPPLIES The village shop in Spean Bridge 5 miles away carries an adequate range of groceries and provisions including daily newspapers, milk, bread, ice-cream, fruit, crisps, chocolate bars etc etc.  The lodge can be stocked with an inital grocery order before your arrival, please arrange this with us whilst booking if you require this service.

SAFETY AT THE LODGES The grounds around the lodges are natural heath and woodland beyond which there are steep banks leading down to a stream and the larger River Roy. The area is not fenced and children should be adequately supervised for their own safety according to their age and experience of the countryside. In many ways the local area offers a safer and more enjoyable place in which to play and explore than many supposedly safe suburban areas.

Within the lodges, normal, basic home safety procedures should be followed and guests should be aware that in this remote area, emergency services are further away and might take longer to respond than they are accustomed to.  Fire, Ambulance and Police are all located in Fort William, 30 minutes away.  The Belford Hospital in Fort William has an Accident & Emergency department; serious cases may later be transferred to Inverness, Aberdeen or Glasgow 2-3 hours away.

SAFETY IN THE AREA This is an extremely safe and friendly neighbourhood and there are few if any risks from people.  It is however a relatively remote rural area and basic countryside safety procedures should be followed at all times, for example making sure someone knows where you are, where you are going and when you expect to return.  This is especially important for single people.  It is also worth noting that mobile phone reception is patchy in this area so a good safety precaution would be to find out straight away where your phone has reception in case you need it in an emergency. For emergency use there is a land-line telephone at each Lodge.